Customer service employee | 40 hours | Hybrid work | Utrecht

This organisation is the forerunner in innovative solutions for a healthier and more active life! At this organisation, they believe in the transformative power of medical technology and strive to improve the quality of life of people all over the world. And all this happens right here in Utrecht!

This organisation is a dynamic and progressive company specialising in portable oxygen therapy. Its advanced oxygen concentrators offer mobility and freedom to people with respiratory problems, allowing them to enjoy an active lifestyle with confidence. With its innovative products, they have positively impacted the lives of thousands of people and restored their independence.This organisation is all about people. They nurture a stimulating and supportive work environment where employees feel valued, inspired and motivated. They encourage creativity and collaboration, believing that the best ideas arise when different perspectives come together. Here, you get the chance to make a difference, both in the lives of others and in your own professional growth.

Together, they strive for a world where respiratory problems are not a barrier to an active and fulfilled life. Join this organisation as a Customer Service employee and be part of a passionate team that is transforming the medical technology industry and making a difference to people around the world.

And for this organisation we are looking for a Customer Service employee, are you excited yet? Then be sure to read on.

As a customer service representative, you will be the first point of contact for valued customers. You play a vital role in answering questions about our products and services, ensuring that every customer has an excellent service experience. With your knowledge and expertise, you will help customers make the right choices and solve any problems quickly and efficiently.

But your responsibilities go beyond customer service. You are also responsible for complete order handling, from order acceptance to invoicing. You work closely with colleagues in Utrecht and the United States to ensure that all aspects, such as availability, delivery times and technical details, are coordinated.

Customer satisfaction is paramount at this organisation, and you play a crucial role in achieving this goal. You will build strong relationships with customers across Europe, maintaining intensive contact via e-mail and telephone. With your friendly and professional communication style, you make sure every customer feels heard and valued.

• Directly employed by the client;
• A position 40 hours per week;
• Salary indication between € 2,800 and € 3,100 gross based on 40 hours (scale depending on knowledge and experience);
• Opportunity to grow with the organisation and develop yourself further;
• Hybrid work schedule, Tuesday and Friday are opportunities to work from home.

• You have at least 3 years' work experience in a customer service role;
• You have excellent command of the English language both verbally and in writing;
• Experience in an international organisation is a plus;

Herken jij jezelf in bovenstaande vacature? Dan nodigen wij je graag uit om te reageren op deze functie. Dat kan onderstaand via "solliciteer direct online". Voor vragen of meer informatie kun je bellen naar 0346-555007 en vragen naar Tyra van Donselaar. Of mailen naar tyra.vandonselaar@trend.nl.